How To Set Up A Water Bill Account

We provide water and wastewater services to 15 million customers across London and the Thames Valley. That's a lot of homes! We know in that location'south a lot to think nigh when you're moving. Y'all tin can allow the states know in just three elementary steps.

If you're a landlord, managing agent, or bill management visitor, we have guidance to help you.

Step 1 – Check your motion date

You can tell us yous're moving up to 27 days before you're due to move. If your moving date is more than than 27 days abroad, please pop back nearer the fourth dimension.

Footstep two - Check who your water provider is

Depending on where yous live, yous may already get your water or wastewater services from usa. Yous may also be moving into our area for the start time.

If you're not certain, you tin cheque who your provider is by using the Water United kingdom postcode checker.

Check who your provider is

Step 3 - Tell u.s. about your move

Depending on where you lot're moving to, we'll either need to:

Set up a new business relationship
Update your existing business relationship
Close your existing account.

Moving into our area

If you're moving into our area, we'll set upwards a new business relationship for you. You lot'll need to let us know your:

New accost
Moving appointment
Contact details
Payment information

Moving to another habitation in our area

If you're moving within our area, nosotros'll update your existing business relationship. Y'all'll need to let us know your:

New address
Moving date
Account number, which can be constitute at the pinnacle of your bill
Latest meter reading, if your habitation has a meter

Volition my balance move with me?

When yous move within our supply area, your account number tin can stay the same. This means whatsoever outstanding debit or credit will stay on your business relationship. Just be sure to consummate our online moving form, selecting the box for 'Existing client'.

If y'all have a water meter

Y'all can submit a last meter reading on the day yous move out. This will help go on your final bill every bit accurate every bit possible.

Moving out of our surface area

If you're moving out of our area, we'll close your account. You'll need to let us know your:

New address, for the states to send your final bill
Moving date
Account number, which can exist found at the height of your bill
Latest meter reading, if your domicile has a meter

Your bill

If your terminal nib is in credit, and then we'll refund the money to y'all. This happens automatically if you lot pay past Direct Debit. If you pay another way, please arrive touch. We'll arrange a banking concern transfer or transport a check to your new address.

If you have a water meter

You can submit a final meter reading on the day yous move out. This will assistance continue your final bill as accurate as possible.

Tell us yous're moving

Plumbing embrace? The next great move

Plumbing and Drains comprehend from British Gas for just 99p* a month

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All parts and labour included
Excess applies

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A woman packs a box with her family around helping and other boxes nearby.

*99p a month for the showtime year. Sign up by 31st May 2022. Homeowners and new customers simply. £xxx backlog per completed repair. Terms and Exclusions utilize, run across website for full details.

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